HMGT 320 Assignment 2: Process Mapping of a Quality Improvement Initiative

HMGT 320 Process Mapping of a Quality Improvement Initiative

Process Mapping of a Quality Improvement Initiative

Electronic health records (EHR) are a promising method of improving quality of service and many other aspects of healthcare.  The planning and implementation form a quality perspective is complex and multifaceted. This complexity is further complicated by the nature of healthcare maintenance organizations (HMO) which many different providers who prescribe to patients. The confidentiality and privacy of this process must be considered long within the scope of quality improvement.  In an effort to disambiguate this process, the integration of EHR into the In-office prescribing process is mapped as a quality improvement initiative (QI).

In-office prescribing distribution process within HMOs is a private and confidential matter that must be integrated in the EHR implantation. EHRs improve the quality of in-office prescribing as well as overall healthcare by creating a unified communication process concerning the patient’s history (allergies, reactions), medication overlaps, possible issues with prescribing multiple medications, and other factors which may lead to negative outcomes for the client.

There is also a regulatory component with EHRs that must be addressed. In accordance with healthcare reform, all healthcare providers who accept Medicare and Medicaid must begin using electronic medical records (Medicare, 2014). The target date for implementation was 2015 (HealthIT, 2014). In order to continue providing the highest quality of care to Medicare and Medicaid patients, EHRs must be implemented or these clients may be forced to seek treatment from alternative providers. Within this framework the QI objectives are formed for the implantation of EHRs:

  • Reduce chances of medical errors,
  • Eliminate duplicate prescriptions
  • Verify risks of dangerous interactions with medication
  • Maintain privacy of patient and confidentiality
  • Collaborate with other providers within the HMO


Chief Technology Officer (CTO): Provides leadership to the implementation of EHR by linking goals with processes and maintains the integrity of the QI.

Project manager (PM): Provides oversight to the implementation of the EHR. The PM will oversee the integration of the new system and training of providers to utilize the in-office prescription functions.

IT Professionals: These team members install and integrate the EHR with the providers setting and workflow.

Provider: This includes doctors and other professionals who have the ability to prescribe in-office, and their training on the system.



HealthIT. (2014). Benefits of EHRs. Retrieved from Health IT:

Medicare. (2014, March 14). Electronic Health Records (EHRs). Retrieved from Medicare:



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