COM 295 Week 3 Technology and Communications

Technology and Communications

Alternate Business Communications Methods

Select to one situation from the list below and post your thoughts based on the text materials and library research covering the most effective technology, medium, or combination of media for one of the messages listed below.

Post one or more comments about other tudent’s postings after completing your posting.

  • A message to the technical support about an employee’s computer that has been infected by a virus.
  • A message from HR to all employees, explaining the changes to the company health plan in the coming year.
  • A message from the CEO of a large company to employees, explaining negative news regarding the company appearing on national news channels.
  • A message from a gym manager to clients about temporarily closing the pool in the gym.

A message from a professional association to members about the coming annual conference.

  • A message to the technical support about an employee’s computer that has been infected by a virus.

This type of message is a request for assistance.  An email would be an appropriate medium for this communication unless the assistance was urgent. In this case, the channel would need to be either face-to-face or over the phone. Email is also appropriate because greater detail of information could be given such as what the nature of the problem is and other facts.

  • A message from HR to all employees, explaining the changes to the company health plan in the coming year.

Depending upon whether the communication concerning the health plan is negative or positive would help to determine the type of channel used in communication.  If the business communication is a negative change to the benefits packages of employees this may be done more effectively with a formal letter or memo delivered to each employee. This channel would help to control negative feedback by covering specific changes and possible questions that arise.

If the communication is positive, then either a memo or an email might suffice. A memo may be more effective then an email because there is little noise to disrupt the message meaning.  This form of communication would also allow for the option of having employees sign the memo and return it acknowledging they understand the message.

  • A message from the CEO of a large company to employees, explaining negative news regarding the company appearing on national news channels. 

This message type of communication is meant to ease tension and reduce negativity in the workforce. In order to accomplish this, a formal response such as company letter or a podcast could be effective. Both mediums show that the management has taken the time to deal with the issue which provides a more positive context to the message as opposed to an email.

 

  • A message from a gym manager to clients about temporarily closing the pool in the gym.

This type of message would need to be done in an announcement form. A sign posted in the gym for some time before the closing would be sufficient. The important aspect in the delivery of this message is to make sure that the client receives it and does not waste time coming to the gym. For this reason, sending emails to clients would also be appropriate.

  • A message from a professional association to members about the coming annual conference.

This is a formal announcement which should be done in a formal letter. There should also be some form of RSVP to make sure that the individuals have received the letter. Emails could also be used to send this message.