COM 295 Week 1 Communication Process

Communication Process

Complete the following table.

  • Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1.
  • Identify one personal or business communication scenario.
  • Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided.
Steps of communication model Personal or business scenario
1.     Sender has an idea. I have an idea for a new system of filing in my workplace.
2.     Sender encodes the idea in a message. I create the description of the new filing system anticipating questions and try to be thorough with the description.
3.     Sender produces the message in a medium. I create a presentation for the decision makers and and stakeholders concerned with filing.
4.      Sender transmits message through a channel. Deliver presentation and take questions and answers.
5.     Audience receives the message. Reactions of audience must be judged. Does the audience appear bored? Do they seem to understand the message?
6.     Audience decodes the message. If the audience has decoded the message properly they will agree with the benefits of the new system or find flaws in my details.
7.     Audience responds to the message. Questions from the audience, body language, and interest.
8.     Audience provides feedback to the sender. Is the feedback relevant to the message? This would show whether the message was encoded or decoded properly. Questions concerning the presentation would provide feedback.


Additional Insight


Identify two potential barriers that could occur in your communication scenario and then explain how you would overcome them. Write your answer(s) below.


In this situation one of the major issues is properly encoding the idea. Knowing the target audience can ensure that message is focused properly. Answering a few key questions can ensure that your presentation remains on point.

  1. Who are you talking to?
  2. Why are you talking to them?
  3. How long have you got?
  4. What are you trying to say?

Answering these questions can also create a plan for obtaining the goal of the presentation.

The transmission of the message can be problematic also especially through the medium of a presentation. Images play an important role in presentations, but keep in mind too many images make slides appear sloppy and unorganized. Visual aids should help communicate the purpose of the presentation.  It should not hinder or distract. To accomplish this a print out of an outline based on the presentation should accompany the visual aid, to guide along the audience during the presentation. Three colors should only be used in visual presentation.  Audience should understand what is presented and avoid clutter.